RegulaPharm has an extensive online knowledge base, but customers often struggled to find the information they needed. This led to an increased number of support tickets and frustrated customers.
By implementing Deskhero, RegulaPharm was able to leverage the platform's AI capabilities to improve the accessibility of their knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search functionality.
When a customer searches the knowledge base, the AI analyzes their query and provides relevant results based on its understanding of the content. This has made it much easier for customers to find the information they need, reducing the number of support tickets.
Additionally, Deskhero's AI generates suggested replies to customer inquiries using ChatGPT. This has reduced the workload of the customer support team and improved response times.
Since using Deskhero, RegulaPharm has seen a decrease in support tickets and an increase in customer satisfaction.
How does Deskhero's AI improve the search functionality of the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the content. When a customer searches the knowledge base, the AI provides relevant results based on this understanding.
Does the AI respond to customer inquiries?
The AI generates suggested responses to customer inquiries, which are then reviewed and sent out by the customer support team. This ensures accuracy and appropriateness of responses.
Has Deskhero reduced the number of support tickets?
Yes, by making the knowledge base more accessible and providing suggested responses to inquiries, Deskhero has helped reduce the number of support tickets.
* This article provides an example of how a fictive company in the Regulation of Pharmacies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
