PharmaComply deals with a high volume of complex inquiries related to pharmacy regulation. Their customer support team was struggling to keep up with the demand, leading to slow response times.
By implementing Deskhero, PharmaComply was able to automate a significant portion of their customer support process. The platform's AI capabilities analyze incoming tickets and use OpenAI Embeddings to understand the context and urgency of each inquiry.
The AI then generates suggested replies using ChatGPT, which are reviewed and sent out by the customer support team. This has significantly reduced the time spent crafting responses and improved response times.
Deskhero also enhances the search functionality of PharmaComply's knowledge base. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant search results, making it easier for customers to find the information they need.
Since using Deskhero, PharmaComply has seen a significant improvement in their customer support efficiency and customer satisfaction.
How does Deskhero's AI understand the context of customer inquiries?
Deskhero uses OpenAI Embeddings, which analyze the text of each inquiry to understand its context and urgency. This allows the AI to generate relevant responses and search results.
Does the AI send out responses automatically?
No, the AI generates suggested responses which are then reviewed and sent out by the customer support team. This ensures that all responses are accurate and appropriate.
How has Deskhero improved the search functionality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant search results. This makes it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Regulation of Pharmacies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
