ReguCorp receives numerous queries daily from businesses seeking advice on regulatory compliance. Managing these queries was a challenge until they adopted Deskhero. Now, the platform's ticket management feature allows them to categorize, prioritize, and track each query efficiently.
With Deskhero's advanced AI capabilities, ReguCorp can leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helps in finding relevant content quickly, which is sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to queries.
The knowledge base feature of Deskhero has been instrumental in creating a self-service portal for ReguCorp's clients. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from websites. This has resulted in a comprehensive knowledge base that answers most of the common queries, reducing the load on the customer support team.
Deskhero's REST API has allowed ReguCorp to integrate the platform with their existing systems seamlessly. This has ensured a smooth transition and has improved their overall operational efficiency.
Overall, Deskhero's AI capabilities have revolutionized ReguCorp's customer support system, improving their response time, reducing manual work, and enhancing customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content quickly. This content is then used to generate suggested replies, significantly reducing the time taken to respond to queries.
How does the knowledge base feature work?
Deskhero's knowledge base feature can generate articles from Word, PowerPoint, PDF files, and even scrape data from websites. This creates a comprehensive self-service portal for clients, answering most of their common queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows seamless integration with existing systems, ensuring a smooth transition and improved operational efficiency.
* This article provides an example of how a fictive company in the Regulatory Compliance for Businesses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
