HealWell uses Deskhero's structured data lists and custom fields to organize their patient data. The AI uses this information to categorize tickets and assign them to the appropriate user groups, ensuring that each patient receives the care they need.
The company also leverages Deskhero's advanced AI capabilities to manage their knowledge base. The AI automatically generates articles from their Word, PowerPoint, and PDF files, providing the support team with the latest information on therapy techniques and treatment procedures.
Deskhero's AI capabilities also come in handy when handling tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then used to generate suggested replies, improving the efficiency of the support team.
HealWell uses Deskhero's website scraping feature to enhance search results. The AI scrapes data from the company's website and uses it to provide more accurate and relevant search results, making it easier for the support team to find the information they need.
Finally, HealWell uses Deskhero's REST API to integrate the platform with their existing systems. This allows the company to streamline their operations and provide better care to their patients.
How does Deskhero's AI help in organizing patient data?
Deskhero's AI uses structured data lists and custom fields to organize patient data. It categorizes tickets and assigns them to the appropriate user groups, ensuring that each patient receives the care they need.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then used to generate suggested replies, improving the efficiency of the support team.
How does Deskhero's website scraping feature make it easier for the support team to find information?
Deskhero's AI scrapes data from your website and uses it to provide more accurate and relevant search results. This makes it easier for your support team to find the information they need.
* This article provides an example of how a fictive company in the Rehabilitation centers providing therapy and treatment to the physically and mentally impaired industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
