RehabPro has a vast knowledge base consisting of therapy techniques, treatment procedures, and patient care guidelines. The company uses Deskhero's AI capabilities to automatically generate articles from their Word, PowerPoint, and PDF files. This feature not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
With Deskhero's advanced AI capabilities, RehabPro can easily manage tickets and user groups. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, making the ticket resolution process faster and more efficient.
RehabPro also leverages Deskhero's website scraping feature. The AI scrapes data from the company's website and uses it to enhance search results. This makes it easier for the support team to find the information they need when handling customer queries.
Deskhero's custom email domains and custom fields allow RehabPro to personalize their customer interactions. The AI uses these features to categorize tickets and assign them to the appropriate user groups, ensuring that each query is handled by the right team.
Finally, RehabPro uses Deskhero's REST API to integrate the platform with their existing systems. This allows the company to streamline their operations and provide better support to their patients.
How does Deskhero's AI enhance the ticket resolution process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then used to generate suggested replies, making the ticket resolution process faster and more efficient.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes data from your website and uses it to enhance search results. This makes it easier for your support team to find the information they need when handling customer queries.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero comes with a REST API that allows you to integrate the platform with your existing systems, streamlining your operations and improving your customer support services.
* This article provides an example of how a fictive company in the Rehabilitation centers providing therapy and treatment to the physically and mentally impaired industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
