TherapyMax uses Deskhero's structured data lists and custom fields to organize their customer queries. The AI uses this information to categorize tickets and assign them to the appropriate user groups, ensuring that each query is handled efficiently.
The company also leverages Deskhero's advanced AI capabilities to manage their knowledge base. The AI automatically generates articles from their Word, PowerPoint, and PDF files, keeping the knowledge base up-to-date with the latest therapy techniques and treatment procedures.
Deskhero's AI capabilities also come in handy when handling tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then used to generate suggested replies, speeding up the ticket resolution process.
TherapyMax uses Deskhero's website scraping feature to enhance search results. The AI scrapes data from the company's website and uses it to provide more accurate and relevant search results, making it easier for the support team to find the information they need.
Finally, TherapyMax uses Deskhero's REST API to integrate the platform with their existing systems. This allows the company to streamline their operations and provide better support to their patients.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses structured data lists and custom fields to categorize tickets and assign them to the appropriate user groups. This ensures that each query is handled efficiently.
How does Deskhero's AI keep the knowledge base up-to-date?
Deskhero's AI automatically generates articles from your Word, PowerPoint, and PDF files, keeping your knowledge base up-to-date with the latest information.
How does Deskhero's website scraping feature enhance search results?
Deskhero's AI scrapes data from your website and uses it to provide more accurate and relevant search results. This makes it easier for your support team to find the information they need.
* This article provides an example of how a fictive company in the Rehabilitation centers providing therapy and treatment to the physically and mentally impaired industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
