RecoveryPath manages a high volume of client inquiries daily. To efficiently handle these, they use Deskhero's ticket management system. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies, significantly improving response times and customer satisfaction.
RecoveryPath uses the custom fields feature in Deskhero to categorize tickets based on the type of query, client, and program. This categorization helps streamline the support process. Deskhero's AI enhances this by predicting the ticket category based on its content, ensuring the right team handles the appropriate query.
The extensive knowledge base of RecoveryPath, including articles, policies, manuals, and presentations, is leveraged by Deskhero's AI. Using OpenAI Embeddings, the AI finds relevant content from this vast resource to assist in resolving the tickets, thereby improving the quality of responses and reducing staff dependency.
RecoveryPath uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities analyze the scraped data and update the embeddings accordingly, ensuring the most recent and relevant information is used in generating the suggested replies.
Lastly, RecoveryPath's clients benefit from the advanced search bar powered by AI. The AI enhances the search results by using the embeddings to find the most relevant content, providing clients with the information they need quickly and efficiently.
How does Deskhero's AI improve RecoveryPath's ticket management process?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies, improving response times and customer satisfaction. It can also predict the category of the ticket based on the content, ensuring the right team handles the appropriate query.
How does Deskhero's AI use RecoveryPath's knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base to assist in resolving the tickets. This improves the quality of responses and reduces staff dependency.
How does Deskhero's AI enhance the search results for RecoveryPath's clients?
Deskhero's AI uses the embeddings to find the most relevant content, enhancing the search results. This provides clients with the information they need quickly and efficiently.
* This article provides an example of how a fictive company in the Rehabilitation & Development Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
