RehabRise receives a multitude of client inquiries daily. To manage these efficiently, they use Deskhero's ticket management system. Deskhero's AI capabilities come into play here, analyzing previous tickets and knowledge base articles to generate suggested replies, significantly reducing response times and improving customer satisfaction.
RehabRise uses the custom fields feature in Deskhero to categorize tickets based on the type of query, client, and program. This helps streamline the support process. Deskhero's AI enhances this by predicting the ticket category based on its content, ensuring the right team handles the appropriate query.
The extensive knowledge base of RehabRise, including articles, policies, manuals, and presentations, is leveraged by Deskhero's AI. Using OpenAI Embeddings, the AI finds relevant content from this vast resource to assist in resolving the tickets, thereby improving the quality of responses and reducing staff dependency.
RehabRise uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities analyze the scraped data and update the embeddings accordingly, ensuring the most recent and relevant information is used in generating the suggested replies.
Lastly, RehabRise's clients benefit from the advanced search bar powered by AI. The AI enhances the search results by using the embeddings to find the most relevant content, providing clients with the information they need quickly and efficiently.
How does Deskhero's AI improve RehabRise's ticket management process?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies, reducing response times and improving customer satisfaction. It can also predict the category of the ticket based on the content, ensuring the right team handles the appropriate query.
How does Deskhero's AI use RehabRise's knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base to assist in resolving the tickets. This improves the quality of responses and reduces staff dependency.
How does Deskhero's AI enhance the search results for RehabRise's clients?
Deskhero's AI uses the embeddings to find the most relevant content, enhancing the search results. This provides clients with the information they need quickly and efficiently.
* This article provides an example of how a fictive company in the Rehabilitation & Development Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
