RehabRevive has a large number of clients who frequently have queries regarding their programs. They use Deskhero's ticket management feature to efficiently handle these inquiries. The AI capabilities of Deskhero help in analyzing previous tickets and knowledge base articles to generate suggested replies, reducing the response time significantly.
With the custom fields feature, RehabRevive is able to categorize the tickets based on the type of query, client, and program. This helps in organizing the tickets better and ensures that the right team handles the right query. The AI capabilities further enhance this by predicting the category of the ticket based on the content.
The knowledge base of RehabRevive is extensive, with numerous articles, policies, manuals, and presentations. Deskhero's AI uses OpenAI Embeddings to find relevant content from this vast resource to aid in resolving the tickets. This not only improves the quality of the responses but also reduces the dependency on the support staff.
RehabRevive also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI capabilities analyze the scraped data and update the embeddings accordingly, ensuring that the most recent information is used in generating the suggested replies.
Finally, the advanced search bar powered by AI helps RehabRevive's clients find the information they need quickly and easily. The AI enhances the search results by using the embeddings to find the most relevant content.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies, reducing the response time. It can also predict the category of the ticket based on the content, ensuring that the right team handles the right query.
How does Deskhero's AI use the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base to aid in resolving the tickets. This improves the quality of the responses and reduces the dependency on the support staff.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses the embeddings to find the most relevant content, enhancing the search results. This helps clients find the information they need quickly and easily.
* This article provides an example of how a fictive company in the Rehabilitation & Development Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
