RecoverRight uses Deskhero's AI capabilities to manage and respond to a high volume of support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the overall customer experience.
Deskhero's advanced search bar, powered by AI, enables RecoverRight's support team to quickly find relevant information from their vast database of knowledge base articles and support tickets. This feature allows the team to provide accurate and timely responses to customer queries.
RecoverRight also uses Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Through Deskhero's REST API, RecoverRight integrates the platform with their existing systems, allowing for seamless data exchange and improved operational efficiency.
Overall, Deskhero's AI capabilities have allowed RecoverRight to improve their customer support services, reduce response times, and increase customer satisfaction.
How does Deskhero's AI enhance the efficiency of RecoverRight's customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. This reduces the time taken to respond to queries and improves the overall customer experience.
How does RecoverRight use Deskhero's advanced search bar?
RecoverRight uses Deskhero's advanced search bar to quickly find relevant information from their vast database of knowledge base articles and support tickets. This allows them to provide accurate and timely responses to customer queries.
How does RecoverRight keep their knowledge base up-to-date?
RecoverRight uses Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Rehabilitation services in hospitals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
