HealFast uses Deskhero's AI capabilities to manage a large number of support tickets. The AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies, reducing the time taken to respond to customer queries and improving the overall customer experience.
The advanced search bar, powered by AI, enables HealFast's support team to swiftly find relevant information from their extensive database of knowledge base articles and support tickets. This feature allows the team to provide precise and prompt responses to customer queries.
HealFast also uses Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature not only saves time but also ensures that the knowledge base is consistently up-to-date with the latest information.
Through Deskhero's REST API, HealFast integrates the platform with their existing systems, facilitating seamless data exchange and improved operational efficiency.
Overall, Deskhero's AI capabilities have enabled HealFast to enhance their helpdesk services, reduce response times, and increase customer satisfaction.
How does Deskhero's AI improve the efficiency of HealFast's helpdesk services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies to customer queries. This reduces the time taken to respond to queries and improves the overall customer experience.
How does HealFast use Deskhero's advanced search bar?
HealFast uses Deskhero's advanced search bar to swiftly find relevant information from their extensive database of knowledge base articles and support tickets. This allows them to provide precise and prompt responses to customer queries.
How does HealFast keep their knowledge base up-to-date?
HealFast uses Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is consistently updated with the latest information.
* This article provides an example of how a fictive company in the Rehabilitation services in hospitals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
