RehabPro has a large patient base and receives numerous queries and requests daily. Managing these manually was time-consuming and inefficient. With Deskhero, they were able to automate ticket management using AI capabilities, significantly reducing response time and improving patient satisfaction.
The advanced AI capabilities of Deskhero also helped RehabPro in generating knowledge base articles from various sources like policies, manuals, and presentations. This not only saved time but also ensured that the information provided to patients was accurate and up-to-date.
Deskhero's AI-powered search bar was another feature that RehabPro found extremely beneficial. It leveraged OpenAI embeddings from previous tickets, knowledge base articles, and other sources to provide relevant search results, making it easier for patients to find the information they needed.
RehabPro also utilized Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of information and enhancing overall efficiency.
Overall, Deskhero's advanced AI capabilities have enabled RehabPro to provide superior customer support, improve patient experience, and streamline their operations.
How has Deskhero improved RehabPro's response time?
Deskhero's AI-powered ticket management system has automated the process of handling queries and requests, significantly reducing the response time.
How does Deskhero ensure the accuracy of the information provided to patients?
Deskhero generates knowledge base articles from various sources like policies, manuals, and presentations, ensuring that the information provided is accurate and up-to-date.
How has Deskhero enhanced the search experience for RehabPro's patients?
Deskhero's AI-powered search bar leverages OpenAI embeddings from various sources to provide relevant search results, making it easier for patients to find the information they need.
* This article provides an example of how a fictive company in the Rehabilitation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
