RecoverRight receives a high volume of patient queries and requests daily, which was challenging to manage manually. With Deskhero, they were able to automate this process using AI capabilities, significantly improving their response time and patient satisfaction.
Deskhero's advanced AI capabilities also helped RecoverRight in generating knowledge base articles from various sources like policies, manuals, and presentations. This not only saved time but also ensured that the information provided to patients was accurate and up-to-date.
RecoverRight also found Deskhero's AI-powered search bar extremely beneficial. It leveraged OpenAI embeddings from previous tickets, knowledge base articles, and other sources to provide relevant search results, making it easier for patients to find the information they needed.
By utilizing Deskhero's REST API, RecoverRight was able to integrate the platform with their existing systems, ensuring a seamless flow of information and enhancing overall efficiency.
Overall, Deskhero's advanced AI capabilities have enabled RecoverRight to provide superior customer support, improve patient experience, and streamline their operations.
How has Deskhero improved RecoverRight's response time?
Deskhero's AI-powered ticket management system has automated the process of handling queries and requests, significantly reducing the response time.
How does Deskhero ensure the accuracy of the information provided to patients?
Deskhero generates knowledge base articles from various sources like policies, manuals, and presentations, ensuring that the information provided is accurate and up-to-date.
How has Deskhero enhanced the search experience for RecoverRight's patients?
Deskhero's AI-powered search bar leverages OpenAI embeddings from various sources to provide relevant search results, making it easier for patients to find the information they need.
* This article provides an example of how a fictive company in the Rehabilitation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
