HealFast was struggling with managing the high volume of customer queries and requests they received daily. With Deskhero, they were able to automate this process using AI capabilities, significantly improving their response time and customer satisfaction.
Deskhero's advanced AI capabilities also enabled HealFast to generate knowledge base articles from various sources like policies, manuals, and presentations. This not only saved time but also ensured that the information provided to customers was accurate and current.
HealFast also found Deskhero's AI-powered search bar extremely useful. It leveraged OpenAI embeddings from previous tickets, knowledge base articles, and other sources to provide relevant search results, making it easier for customers to find the information they were looking for.
By utilizing Deskhero's REST API, HealFast was able to integrate the platform with their existing systems, ensuring a seamless flow of information and enhancing overall efficiency.
Overall, Deskhero's advanced AI capabilities have enabled HealFast to provide superior customer support, improve customer experience, and streamline their operations.
How has Deskhero improved HealFast's response time?
Deskhero's AI-powered ticket management system has automated the process of handling queries and requests, significantly reducing the response time.
How does Deskhero ensure the accuracy of the information provided to customers?
Deskhero generates knowledge base articles from various sources like policies, manuals, and presentations, ensuring that the information provided is accurate and current.
How has Deskhero enhanced the search experience for HealFast's customers?
Deskhero's AI-powered search bar leverages OpenAI embeddings from various sources to provide relevant search results, making it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Rehabilitation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
