TheraAid uses Deskhero's structured data lists and custom fields to categorize and manage customer queries. The AI-powered platform processes these queries and generates suggested replies based on previous tickets and knowledge base articles. This not only speeds up response times but also ensures consistent and accurate information is provided to customers.
With Deskhero's custom email domains and user groups, TheraAid has been able to create a more personalized and efficient communication channel with their customers. The AI-enhanced search results provide quick access to relevant information, improving the overall customer experience.
The ticket management feature of Deskhero has significantly improved TheraAid's workflow. The AI-powered kanban board provides real-time updates on ticket status, helping the team prioritize and resolve issues faster.
Deskhero's knowledge base is a vital resource for TheraAid. The AI capabilities allow the platform to generate articles from word, powerpoint, pdf files, and even scraped website data. This has greatly reduced the time spent on manual data entry and increased the availability of helpful resources for customers.
Lastly, TheraAid utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration, coupled with the advanced AI capabilities, has transformed their customer support service, making it more efficient and customer-centric.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to enhance search results, providing more accurate and relevant information.
How does the AI-powered kanban board improve workflow?
The AI-powered kanban board provides real-time updates on ticket status. This allows the team to prioritize and resolve issues faster, improving workflow efficiency.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources including word, powerpoint, pdf files, and scraped website data. This reduces the time spent on manual data entry and increases the availability of helpful resources.
* This article provides an example of how a fictive company in the Rehabilitation therapy services for the disabled industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
