RehabPro uses Deskhero's AI capabilities to manage and respond to customer tickets efficiently. The AI analyzes previous tickets and knowledge base articles to suggest replies, reducing response times and improving customer satisfaction.
Deskhero's custom email domains and user groups have enabled RehabPro to personalize their communication with customers. The AI-enhanced search bar provides quick and relevant results, enhancing the customer experience.
RehabPro has streamlined their workflow using Deskhero's ticket management feature. The AI-powered kanban board offers real-time updates on ticket status, helping the team to prioritize tasks and resolve issues promptly.
The knowledge base feature of Deskhero is a key resource for RehabPro. The platform's AI capabilities generate articles from word, powerpoint, pdf files, and scraped website data, saving time on manual data entry and providing a wealth of information for customers.
RehabPro integrates Deskhero with their existing systems using the platform's REST API. This integration, combined with Deskhero's advanced AI capabilities, has revolutionized their helpdesk services, making them more efficient and customer-friendly.
How does Deskhero's AI suggest replies to customer tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. This helps in reducing response times and ensuring accurate information is provided to the customers.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then processed through OpenAI's ChatGPT to provide quick and relevant search results.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources including word, powerpoint, pdf files, and scraped website data. This automation saves time on manual data entry and provides a wealth of information for customers.
* This article provides an example of how a fictive company in the Rehabilitation therapy services for the disabled industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
