HealPath uses Deskhero's structured data lists and custom fields to organize and manage customer queries. The platform's AI capabilities process these queries and suggest replies based on previous tickets and knowledge base articles, ensuring quick and accurate responses.
Deskhero's custom email domains and user groups have allowed HealPath to establish a more personalized and efficient communication channel with their customers. The AI-enhanced search results provide rapid access to relevant information, improving the overall customer experience.
HealPath has significantly improved their workflow using Deskhero's ticket management feature. The AI-powered kanban board provides real-time updates on ticket status, enabling the team to prioritize and resolve issues more efficiently.
HealPath relies heavily on Deskhero's knowledge base. The platform's AI capabilities generate articles from word, powerpoint, pdf files, and scraped website data, reducing manual data entry and increasing the availability of useful resources for customers.
Finally, HealPath utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration, along with the advanced AI capabilities, has revolutionized their customer support service, making it more efficient and customer-centric.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to enhance search results, providing more accurate and relevant information.
How does the AI-powered kanban board improve workflow?
The AI-powered kanban board provides real-time updates on ticket status. This allows the team to prioritize and resolve issues faster, improving workflow efficiency.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources including word, powerpoint, pdf files, and scraped website data. This reduces the time spent on manual data entry and increases the availability of helpful resources.
* This article provides an example of how a fictive company in the Rehabilitation therapy services for the disabled industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
