Arctic Reindeer Co., a leading reindeer breeding company, has a vast customer base that frequently requires support regarding reindeer care, breeding techniques, and health issues. They use Deskhero's advanced AI capabilities to manage their customer inquiries and provide timely, accurate responses.
With Deskhero's AI-powered ticket management system, Arctic Reindeer Co. can automatically categorize and prioritize incoming tickets based on the content of the inquiry. This allows the customer support team to address urgent matters promptly, improving customer satisfaction.
Deskhero's AI also enhances the company's knowledge base by using OpenAI Embeddings to find relevant content from previous tickets, uploaded files, and scraped website data. This feature enables the support team to quickly locate information related to a customer's inquiry, reducing response time.
The AI capabilities extend to generating suggested replies, which are sent through OpenAI's ChatGPT. This feature not only speeds up the response process but also ensures consistency and accuracy in the information provided to customers.
Overall, Arctic Reindeer Co. has significantly improved its customer support efficiency and quality by leveraging Deskhero's advanced AI capabilities.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the ticket and categorize it accordingly. It prioritizes tickets based on the urgency detected in the content.
How does the AI enhance the knowledge base?
The AI uses OpenAI Embeddings to find relevant content from previous tickets, uploaded files, and scraped website data. This information is then used to enhance the knowledge base.
How does the AI generate suggested replies?
The AI uses the relevant content found through OpenAI Embeddings and sends it through OpenAI's ChatGPT to generate suggested replies.
* This article provides an example of how a fictive company in the Reindeer Breeding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
