Frosty Antlers Ltd., a renowned reindeer breeding company, receives numerous customer inquiries daily, ranging from simple questions about reindeer diet to complex queries about breeding techniques. To handle this volume efficiently, they use Deskhero's advanced AI capabilities.
Deskhero's comprehensive search bar, powered by AI, allows Frosty Antlers' support team to quickly find relevant information from their structured data lists, custom fields, and knowledge base articles. This feature significantly reduces the time spent on searching for answers, leading to quicker response times.
The AI also leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to enhance search results. This ensures that the most relevant and accurate information is presented to the support team.
In addition, Deskhero's AI can generate suggested replies based on the search results, further speeding up the response process. These replies are consistent and accurate, improving the overall quality of customer support.
By leveraging Deskhero's AI-enhanced search capabilities, Frosty Antlers Ltd. has been able to improve the efficiency and quality of their helpdesk services.
How does Deskhero's AI-enhanced search work?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources like previous tickets, knowledge base articles, and uploaded files. This content is then used to enhance the search results.
How does the AI generate suggested replies?
The AI uses the relevant content found through the enhanced search and sends it through OpenAI's ChatGPT to generate suggested replies.
How has Deskhero improved Frosty Antlers' helpdesk services?
Deskhero has improved Frosty Antlers' helpdesk services by reducing search times, speeding up response times, and improving the accuracy and consistency of responses.
* This article provides an example of how a fictive company in the Reindeer Breeding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
