Snowy Paws Inc., a premier reindeer breeding company, deals with a high volume of customer inquiries every day. To manage this effectively, they use Deskhero's advanced AI capabilities.
Deskhero's AI-powered ticket management system allows Snowy Paws to automatically categorize and prioritize incoming tickets based on their content. This feature enables the support team to address urgent matters promptly, enhancing customer satisfaction.
The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content for each ticket. This information is then used to enhance the knowledge base and generate suggested replies, improving the quality of responses.
Moreover, Deskhero's AI can scrape website data to supplement the information available in the knowledge base. This ensures that the support team always has the most up-to-date information at their disposal.
By leveraging Deskhero's AI-powered ticket management, Snowy Paws Inc. has significantly improved the efficiency and quality of their customer support process.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the ticket and categorize it accordingly. It prioritizes tickets based on the urgency detected in the content.
How does the AI find relevant content for each ticket?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content for each ticket.
How does the AI use website scraping?
The AI can scrape website data to supplement the information available in the knowledge base, ensuring that the support team always has the most up-to-date information.
* This article provides an example of how a fictive company in the Reindeer Breeding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
