Nordic Fur Co. has a comprehensive knowledge base that includes articles generated from Word, PowerPoint, PDF files, and data scraped from their website. They use Deskhero's advanced AI capabilities to manage this knowledge base and make it more accessible to their customers.
The AI leverages OpenAI Embeddings from the knowledge base, previous tickets, uploaded files, and scraped website data to find relevant content. It then uses this content to generate suggested replies to customer queries, reducing the time taken to respond and improving customer satisfaction.
Nordic Fur Co. also uses Deskhero's AI to enhance search results. When customers search for information on the company's helpdesk, the AI uses embeddings to find the most relevant content from the knowledge base and other resources. This makes it easier for customers to find the information they need without having to contact customer support.
Furthermore, Nordic Fur Co. uses Deskhero's AI to manage their tickets more effectively. The AI categorizes tickets based on their content and assigns them to the most appropriate team member. This ensures that tickets are handled by the person best equipped to resolve the issue, improving the efficiency of the customer support process.
Finally, Nordic Fur Co. uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the benefits of Deskhero's AI capabilities across their entire operation, further enhancing their customer support services.
How does Deskhero's AI enhance Nordic Fur Co.'s knowledge base?
Deskhero's AI enhances Nordic Fur Co.'s knowledge base by using OpenAI Embeddings to find relevant content and generate suggested replies to customer queries. It also enhances search results, making it easier for customers to find the information they need.
How does Deskhero's AI manage tickets at Nordic Fur Co.?
Deskhero's AI manages tickets at Nordic Fur Co. by categorizing them based on their content and assigning them to the most appropriate team member. This improves the efficiency of the customer support process.
How does Nordic Fur Co. integrate Deskhero with their existing systems?
Nordic Fur Co. uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to leverage the benefits of Deskhero's AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Reindeer Fur Processing and Tanning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
