Arctic Pelt receives a large volume of customer inquiries daily, ranging from product-related questions to order status updates. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. This not only improves customer satisfaction but also allows the customer support team to focus on more complex issues that require human intervention.
Arctic Pelt also uses Deskhero's AI capabilities to enhance search results. When customers use the search bar on the company's helpdesk, the AI uses embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This makes it easier for customers to find the information they need without having to contact customer support.
Deskhero's AI capabilities also help Arctic Pelt to manage their tickets more effectively. The AI can categorize tickets based on their content and assign them to the most appropriate team member. This ensures that tickets are handled by the person best equipped to resolve the issue, improving the efficiency of the customer support process.
Finally, Arctic Pelt uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the benefits of Deskhero's AI capabilities across their entire operation, further enhancing their customer support services.
How does Deskhero's AI improve the efficiency of Arctic Pelt's customer support?
Deskhero's AI improves the efficiency of Arctic Pelt's customer support by generating suggested replies to customer queries, enhancing search results, and managing tickets effectively.
How does Deskhero's AI enhance search results?
When customers use the search bar on Arctic Pelt's helpdesk, Deskhero's AI uses embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources.
How does Arctic Pelt integrate Deskhero with their existing systems?
Arctic Pelt uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to leverage the benefits of Deskhero's AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Reindeer Fur Processing and Tanning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
