Arctic Reindeer Care uses Deskhero's AI capabilities to manage their vast database of customer queries, medical records, and treatment procedures. The AI-powered platform enables them to quickly locate relevant information from previous tickets, knowledge base articles, and uploaded files such as policies, manuals, and presentations.
The company also uses the AI feature to generate suggested replies to customer queries. This not only improves the efficiency of their customer support team but also ensures that customers receive accurate and timely responses.
Deskhero's website scraping feature is used by Arctic Reindeer Care to keep their knowledge base up-to-date with the latest research and developments in reindeer care. The scraped data is processed by the AI to create structured data lists, which are then used to enhance search results.
Arctic Reindeer Care also leverages the REST API to integrate Deskhero with their existing systems. This seamless integration allows them to streamline their operations and provide better services to their customers.
Overall, Deskhero's advanced AI capabilities have significantly improved Arctic Reindeer Care's customer support services and increased their operational efficiency.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What is the purpose of the website scraping feature?
The website scraping feature is used to gather the latest research and developments in the field. The scraped data is processed by the AI to create structured data lists, which are then used to enhance search results.
How does the REST API integration benefit Arctic Reindeer Care?
The REST API integration allows Arctic Reindeer Care to connect Deskhero with their existing systems, streamlining their operations and providing better services to their customers.
* This article provides an example of how a fictive company in the Reindeer Veterinary Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
