Reindeer Rescue Inc. uses Deskhero's AI capabilities to manage their extensive database of rescue operations, medical records, and rehabilitation procedures. The AI-powered platform enables them to quickly locate relevant information from previous tickets, knowledge base articles, and uploaded files such as policies, manuals, and presentations.
The organization also uses the AI feature to generate suggested replies to queries from volunteers, donors, and the general public. This not only improves the efficiency of their helpdesk team but also ensures that all stakeholders receive accurate and timely responses.
Deskhero's website scraping feature is used by Reindeer Rescue Inc. to keep their knowledge base up-to-date with the latest research and developments in reindeer rescue and rehabilitation. The scraped data is processed by the AI to create structured data lists, which are then used to enhance search results.
Reindeer Rescue Inc. also leverages the REST API to integrate Deskhero with their existing systems. This seamless integration allows them to streamline their operations and provide better services to their stakeholders.
Overall, Deskhero's advanced AI capabilities have significantly improved Reindeer Rescue Inc.'s helpdesk services and increased their operational efficiency.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What is the purpose of the website scraping feature?
The website scraping feature is used to gather the latest research and developments in the field. The scraped data is processed by the AI to create structured data lists, which are then used to enhance search results.
How does the REST API integration benefit Reindeer Rescue Inc.?
The REST API integration allows Reindeer Rescue Inc. to connect Deskhero with their existing systems, streamlining their operations and providing better services to their stakeholders.
* This article provides an example of how a fictive company in the Reindeer Veterinary Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
