Divine Wisdom Online has a vast knowledge base containing articles, presentations, and manuals on various religious topics. However, finding relevant content was a challenge for both the support team and users. With Deskhero's AI capabilities, they can now leverage OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data.
The AI feature also helps generate suggested replies for the support team, significantly reducing response time and improving customer satisfaction. The AI capability is trained on previous tickets and knowledge base articles, ensuring that the generated responses are accurate and relevant.
Deskhero's comprehensive search bar, enhanced by AI, has improved the user experience on the platform. Users can now easily find the information they need, reducing the number of support tickets generated.
The REST API provided by Deskhero allows Divine Wisdom Online to integrate the platform with their existing systems. This seamless integration has improved the efficiency of their operations.
Overall, Deskhero's advanced AI capabilities have transformed Divine Wisdom Online's customer support and helpdesk services, resulting in improved user satisfaction and operational efficiency.
How does the AI feature improve the efficiency of the support team?
The AI feature generates suggested replies for the support team based on previous tickets and knowledge base articles. This reduces the time taken to respond to tickets, improving efficiency.
How does the AI-enhanced search bar improve the user experience?
The AI-enhanced search bar makes it easier for users to find the information they need. This reduces the number of support tickets generated, improving the user experience.
How does the REST API improve operational efficiency?
The REST API allows Divine Wisdom Online to integrate Deskhero with their existing systems. This seamless integration improves operational efficiency by streamlining processes.
* This article provides an example of how a fictive company in the Religious Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
