Faithful Learning Center has a large user base, which often resulted in a high volume of support tickets. Managing these tickets was a challenge until they started using Deskhero. The platform's ticket management feature, combined with its AI capabilities, has made it easier to handle the high volume of tickets.
The AI feature leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the time taken to respond to tickets.
Deskhero's kanban board has improved the workflow of the support team. The board, combined with the AI-generated suggested replies, has increased the team's productivity.
The platform's custom fields and user groups features have allowed Faithful Learning Center to personalize their support services. Combined with the AI capabilities, this has resulted in improved user satisfaction.
Overall, Deskhero's advanced AI capabilities have significantly improved Faithful Learning Center's helpdesk services, leading to increased productivity and user satisfaction.
How does the AI feature help manage the high volume of tickets?
The AI feature uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is used to generate suggested replies, reducing the time taken to respond to tickets and making it easier to manage the high volume of tickets.
How does the kanban board improve the workflow of the support team?
The kanban board provides a visual representation of the workflow, making it easier for the support team to track and manage tickets. Combined with the AI-generated suggested replies, this improves the team's productivity.
How do the custom fields and user groups features improve user satisfaction?
The custom fields and user groups features allow Faithful Learning Center to personalize their support services. Combined with the AI capabilities, this results in more accurate and relevant responses, improving user satisfaction.
* This article provides an example of how a fictive company in the Religious Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
