Spiritual Growth Academy has a vast library of resources, including articles, presentations, and manuals. However, navigating this library was a challenge for users. With Deskhero's AI capabilities, the academy has been able to improve the accessibility of their resources.
The AI feature leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This has improved the search functionality on the platform, making it easier for users to find the information they need.
The AI feature also generates suggested replies for the support team based on the relevant content found. This has reduced the time taken to respond to tickets, improving the efficiency of the support team.
Deskhero's custom email domains feature has allowed Spiritual Growth Academy to personalize their communication with users. Combined with the AI capabilities, this has resulted in improved user satisfaction.
Overall, Deskhero's advanced AI capabilities have significantly improved Spiritual Growth Academy's customer support services, leading to increased user satisfaction and operational efficiency.
How does the AI feature improve the accessibility of resources?
The AI feature uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This improves the search functionality on the platform, making it easier for users to find the information they need.
How does the AI feature improve the efficiency of the support team?
The AI feature generates suggested replies for the support team based on the relevant content found. This reduces the time taken to respond to tickets, improving the efficiency of the support team.
How does the custom email domains feature improve user satisfaction?
The custom email domains feature allows Spiritual Growth Academy to personalize their communication with users. Combined with the AI capabilities, this results in more accurate and relevant responses, improving user satisfaction.
* This article provides an example of how a fictive company in the Religious Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
