FaithBridge Ministries, a religious organization with a broad community, was struggling to manage their growing number of inquiries and support requests. They turned to Deskhero, a SaaS platform designed for customer support and helpdesk services, to streamline their operations.
With Deskhero's structured data lists and custom fields, FaithBridge was able to organize their information efficiently. They created user groups for different outreach programs, managed tickets effectively, and utilized the kanban board for visual project management.
Deskhero's advanced AI capabilities were a game-changer for FaithBridge. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content was then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time and improving the quality of support.
FaithBridge also used Deskhero's knowledge base feature, where they could generate articles from Word, PowerPoint, and PDF files. The AI capabilities enhanced the search results within the knowledge base, making it easier for users to find the information they needed.
Overall, Deskhero's AI capabilities transformed FaithBridge's outreach and support services, enabling them to provide better, faster support to their community.
How did Deskhero's AI capabilities improve FaithBridge's support services?
Deskhero's AI capabilities leveraged OpenAI Embeddings from various sources to generate suggested replies to inquiries, reducing response time and improving the quality of support. It also enhanced search results in the knowledge base, making it easier for users to find relevant information.
What features of Deskhero did FaithBridge use to organize their information?
FaithBridge used Deskhero's structured data lists, custom fields, and user groups to organize their information efficiently. They also utilized the kanban board for visual project management.
How did FaithBridge use Deskhero's knowledge base feature?
FaithBridge used Deskhero's knowledge base feature to generate articles from Word, PowerPoint, and PDF files. The AI capabilities of Deskhero enhanced the search results within the knowledge base, making it easier for users to find the information they needed.
* This article provides an example of how a fictive company in the Religious Outreach Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
