Divine Pathways Organization, a religious entity with a wide community, was finding it hard to manage their growing number of inquiries and support requests. They chose to use Deskhero, a SaaS platform designed for customer support and helpdesk services, to streamline their operations.
Deskhero's structured data lists and custom fields enabled Divine Pathways to organize their information effectively. They created user groups for different outreach programs, managed tickets efficiently, and utilized the kanban board for visual project management.
Deskhero's advanced AI capabilities were a breakthrough for Divine Pathways. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content was then processed through OpenAI's ChatGPT to generate suggested replies, greatly reducing response time and improving the quality of support.
Divine Pathways also took advantage of Deskhero's knowledge base feature, where they could generate articles from Word, PowerPoint, and PDF files. The AI capabilities enhanced the search results within the knowledge base, making it easier for users to find the information they needed.
In summary, Deskhero's AI capabilities transformed Divine Pathways' outreach and support services, enabling them to provide better, faster support to their community.
How did Deskhero's AI capabilities improve Divine Pathways' support services?
Deskhero's AI capabilities leveraged OpenAI Embeddings from various sources to generate suggested replies to inquiries, reducing response time and improving the quality of support. It also enhanced search results in the knowledge base, making it easier for users to find relevant information.
What features of Deskhero did Divine Pathways use to organize their information?
Divine Pathways used Deskhero's structured data lists, custom fields, and user groups to organize their information effectively. They also utilized the kanban board for visual project management.
How did Divine Pathways use Deskhero's knowledge base feature?
Divine Pathways used Deskhero's knowledge base feature to generate articles from Word, PowerPoint, and PDF files. The AI capabilities of Deskhero enhanced the search results within the knowledge base, making it easier for users to find the information they needed.
* This article provides an example of how a fictive company in the Religious Outreach Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
