Spiritual Harmony Foundation, a religious organization with a diverse community, was facing challenges in handling their increasing number of inquiries and support requests. They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services, to simplify their operations.
Deskhero's structured data lists and custom fields allowed Spiritual Harmony to efficiently organize their information. They created user groups for different outreach programs, managed tickets effectively, and made use of the kanban board for visual project management.
The advanced AI capabilities of Deskhero proved to be a game-changer for Spiritual Harmony. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time and enhancing the quality of support.
Spiritual Harmony also leveraged Deskhero's knowledge base feature, where they could generate articles from Word, PowerPoint, and PDF files. The AI capabilities improved the search results within the knowledge base, making it easier for users to find the information they were looking for.
In conclusion, Deskhero's AI capabilities revolutionized Spiritual Harmony's outreach and support services, allowing them to provide better, quicker support to their community.
How did Deskhero's AI capabilities enhance Spiritual Harmony's support services?
Deskhero's AI capabilities used OpenAI Embeddings from various sources to generate suggested replies to inquiries, reducing response time and enhancing the quality of support. It also improved search results in the knowledge base, making it easier for users to find relevant information.
What features of Deskhero did Spiritual Harmony use to organize their information?
Spiritual Harmony used Deskhero's structured data lists, custom fields, and user groups to efficiently organize their information. They also used the kanban board for visual project management.
How did Spiritual Harmony use Deskhero's knowledge base feature?
Spiritual Harmony used Deskhero's knowledge base feature to generate articles from Word, PowerPoint, and PDF files. The AI capabilities of Deskhero improved the search results within the knowledge base, making it easier for users to find the information they were looking for.
* This article provides an example of how a fictive company in the Religious Outreach Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
