Spiritual Harmony Foundation has a diverse user base, each with unique queries and needs. The foundation uses Deskhero's user groups feature to segment its users and provide personalized support. The AI capabilities aid in this process by analyzing user behavior and categorizing them into appropriate groups.
The AI also enhances the foundation's ticket management system. It uses OpenAI Embeddings from previous tickets to understand the context and urgency of new tickets, leading to quicker and more efficient resolutions.
Deskhero's AI capabilities also improve the search functionality on the platform. The AI uses embeddings from the knowledge base articles, uploaded files, and scraped website data to provide the most relevant search results. This feature has significantly improved the user experience, leading to increased engagement.
The foundation also uses the AI to generate knowledge base articles from various sources like Word, PowerPoint, and PDF files. These articles provide users with a wealth of spiritual content, further enhancing their experience on the platform.
Overall, Deskhero's advanced AI capabilities have helped Spiritual Harmony Foundation improve its customer support services, enhance user experience, and increase engagement.
How does Deskhero's AI help in user segmentation?
The AI analyzes user behavior and categorizes them into appropriate user groups. This allows for personalized support.
How does the AI improve the ticket management system?
The AI uses OpenAI Embeddings from previous tickets to understand the context and urgency of new tickets, leading to quicker and more efficient resolutions.
How are knowledge base articles generated?
The AI can generate knowledge base articles from various sources like Word, PowerPoint, and PDF files. These articles are then made available to the users.
* This article provides an example of how a fictive company in the Religious and spiritual organisations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
