Divine Pathways has a large following worldwide, leading to a high volume of queries and requests daily. The organization uses Deskhero's ticket management system to handle these requests systematically. The AI capabilities help in categorizing and prioritizing the tickets based on their urgency and relevance, leading to quicker resolutions.
The AI also leverages OpenAI Embeddings from previous tickets and the knowledge base to generate suggested replies. This feature has significantly reduced the time taken by the support team to respond to queries, allowing them to handle more tickets within the same time frame.
Deskhero's AI capabilities also enhance the search results on the platform. When followers search for information, the AI uses embeddings from the knowledge base articles, uploaded files, and scraped website data to provide the most relevant content. This feature has improved the user experience on the platform, leading to increased engagement.
The organization also uses the AI to generate knowledge base articles from Word, PowerPoint, and PDF files. These articles are then made available to the followers, providing them with a rich resource of spiritual content.
Overall, Deskhero's advanced AI capabilities have enabled Divine Pathways to streamline their support services, improve response times, and enhance user satisfaction.
How does Deskhero's AI prioritize tickets?
The AI uses OpenAI Embeddings from previous tickets to understand the urgency and relevance of new tickets. It then categorizes and prioritizes them accordingly.
How does the AI enhance search results?
When a search is performed, the AI uses embeddings from the knowledge base articles, uploaded files, and scraped website data to provide the most relevant content.
How are knowledge base articles generated?
The AI can generate knowledge base articles from Word, PowerPoint, and PDF files. These articles are then made available to the users.
* This article provides an example of how a fictive company in the Religious and spiritual organisations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
