CleanSlate Remediation often receives complex queries about their remediation processes and safety measures. With Deskhero's AI capabilities, they can quickly generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This has drastically reduced the time spent on crafting responses and increased the accuracy of information provided.
The company also utilizes the AI-powered comprehensive search bar to quickly find relevant content across their extensive database. This feature has been particularly useful in handling technical queries that require referencing specific documents or past cases.
Deskhero's AI capabilities also enhance the management of their ticketing system. By analyzing the content of incoming tickets, the AI can automatically categorize and prioritize them, ensuring that urgent and important issues are addressed promptly.
CleanSlate Remediation also leverages the AI capabilities to generate knowledge base articles from various formats such as Word, PowerPoint, and PDF files. This has significantly simplified the process of updating their knowledge base and ensured that it remains a reliable resource for both their support team and customers.
Overall, Deskhero's advanced AI capabilities have enabled CleanSlate Remediation to provide faster, more accurate, and efficient customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses similar technology to the suggested replies feature. It leverages OpenAI Embeddings to find relevant content across the entire database, enhancing the search results.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes the content of incoming tickets to automatically categorize and prioritize them. This ensures that urgent and important issues are addressed promptly.
* This article provides an example of how a fictive company in the Remediation Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
