HomeFix Solutions receives numerous customer queries and requests every day. Managing these manually was not only time-consuming but also prone to errors. With Deskhero, the company has been able to automate ticket management, using AI to categorize and prioritize tickets based on urgency and complexity.
The company also leverages Deskhero's AI capabilities to generate knowledge base articles from various sources like word documents, powerpoint presentations, and PDF files. These articles are used to provide quick solutions to common queries, reducing the load on the customer support team.
HomeFix Solutions uses Deskhero's website scraping feature to extract information from supplier websites. This keeps their database updated with the latest products and prices, which the AI uses to provide accurate and up-to-date responses to customer queries.
The AI capabilities of Deskhero also enhance search results. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This has improved the accuracy of search results, making it easier for the customer support team to find the information they need.
Overall, Deskhero's AI capabilities have helped HomeFix Solutions improve its customer service, reduce response times, and increase efficiency.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets and other data sources to understand the context and urgency of each ticket. It then categorizes and prioritizes them accordingly.
How does Deskhero's AI enhance search results?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This improves the accuracy of search results.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature extracts information from specified websites. This information is then used by the AI to provide accurate and up-to-date responses to customer queries.
* This article provides an example of how a fictive company in the Remodeling and Renovation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
