Revamp Masters receives numerous queries and requests from customers daily. Managing these manually was time-consuming and prone to errors. With Deskhero, the company has been able to automate ticket management, using AI to categorize and prioritize tickets based on urgency and complexity. This has significantly reduced response times and improved customer satisfaction.
The company also leverages Deskhero's AI capabilities to generate knowledge base articles from various sources like word documents, powerpoint presentations, and PDF files. These articles are used to provide quick solutions to common queries, reducing the load on the customer support team.
Deskhero's website scraping feature has been particularly useful for Revamp Masters. The company uses this feature to extract information from supplier websites, keeping their database updated with the latest products and prices. This information is then used by the AI to provide accurate and up-to-date responses to customer queries.
Revamp Masters also uses the AI capabilities of Deskhero to enhance search results. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This has improved the accuracy of search results, making it easier for the customer support team to find the information they need.
Overall, Deskhero's AI capabilities have helped Revamp Masters improve its customer service, reduce response times, and increase efficiency.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets and other data sources to understand the context and urgency of each ticket. It then categorizes and prioritizes them accordingly.
How does Deskhero's AI enhance search results?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This improves the accuracy of search results.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature extracts information from specified websites. This information is then used by the AI to provide accurate and up-to-date responses to customer queries.
* This article provides an example of how a fictive company in the Remodeling and Renovation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
