SafeClean deals with a high volume of service scheduling requests daily. The company uses Deskhero's AI capabilities to manage these requests efficiently and accurately.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to understand the nature of each request. This allows the AI to categorize the requests accurately and prioritize them based on urgency.
Additionally, the AI uses this information to suggest the most suitable time slots for each service. This not only improves the scheduling process but also increases the utilization of resources.
The AI also generates suggested replies for the customer service representatives, reducing the time spent on each ticket and improving the response time.
Overall, the use of Deskhero's advanced AI capabilities has significantly improved SafeClean's service scheduling process, leading to higher customer satisfaction and increased operational efficiency.
How does Deskhero's AI understand the nature of each request?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to understand the nature of each request.
How does Deskhero's AI improve the scheduling process?
The AI uses the information it gathers to suggest the most suitable time slots for each service. This not only improves the scheduling process but also increases the utilization of resources.
How has Deskhero improved SafeClean's service scheduling process?
Deskhero has improved SafeClean's service scheduling process by accurately categorizing and prioritizing the requests, suggesting the most suitable time slots, reducing the time spent on each ticket, and improving the response time.
* This article provides an example of how a fictive company in the Removal of hazardous substances from equipment and vessels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
