EcoShield has a vast amount of knowledge in the form of policies, manuals, presentations, and website data. The company uses Deskhero's advanced AI capabilities to manage this knowledge effectively.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the content of each document. This allows the AI to categorize the documents accurately and make them easily searchable.
Additionally, the AI uses this information to generate suggested replies for the customer service representatives. This not only speeds up the response time but also ensures that the responses are based on the most relevant and up-to-date information.
The comprehensive search bar powered by AI enhances the search results, providing more relevant and useful information to the customer service representatives. This reduces the time spent on searching for information and allows the representatives to focus more on assisting the customers.
Overall, the use of Deskhero's advanced AI capabilities has significantly improved EcoShield's knowledge management, leading to higher customer satisfaction and reduced operational costs.
How does Deskhero's AI understand the content of each document?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the content of each document.
How does Deskhero's AI enhance the search results?
The AI uses the same information it uses to understand the content of each document to enhance the search results. This provides more relevant and useful information to the customer service representatives.
How has Deskhero improved EcoShield's knowledge management?
Deskhero has improved EcoShield's knowledge management by accurately categorizing the documents, making them easily searchable, speeding up the response time, ensuring that the responses are based on the most relevant and up-to-date information, and allowing the representatives to focus more on assisting the customers.
* This article provides an example of how a fictive company in the Removal of hazardous substances from equipment and vessels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
