HazardAway has a large customer base that frequently requires assistance with understanding safety protocols, troubleshooting equipment, and scheduling services. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allows the AI to find relevant content quickly and accurately, reducing the time spent by customer service representatives on each ticket.
Additionally, the AI uses this information to generate suggested replies for the customer service representatives. This not only speeds up the response time but also ensures consistency and accuracy in the responses.
The comprehensive search bar powered by AI enhances the search results, providing more relevant and useful information to the customer service representatives. This reduces the time spent on searching for information and allows the representatives to focus more on assisting the customers.
Overall, the use of Deskhero's advanced AI capabilities has significantly improved the efficiency of HazardAway's customer support, leading to higher customer satisfaction and reduced operational costs.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
How does Deskhero's AI enhance the search results?
The AI uses the same information it uses to find relevant content to enhance the search results. This provides more relevant and useful information to the customer service representatives.
How has Deskhero improved HazardAway's customer support?
Deskhero has improved the efficiency of HazardAway's customer support by reducing the time spent on each ticket, speeding up the response time, ensuring consistency and accuracy in the responses, and allowing the representatives to focus more on assisting the customers.
* This article provides an example of how a fictive company in the Removal of hazardous substances from equipment and vessels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
