SwiftRelocation Inc. uses Deskhero's AI to manage their customer support tickets. The AI analyses previous tickets, knowledge base articles, and uploaded files like policies and manuals to suggest replies. This reduces the time spent by support agents on each ticket, increasing their productivity and improving customer satisfaction.
The company also uses the AI to enhance their search results. When a customer or an agent performs a search, the AI uses OpenAI Embeddings to find the most relevant content. This ensures that customers get accurate information quickly, reducing the number of follow-up queries and improving customer satisfaction.
SwiftRelocation Inc. has also leveraged Deskhero's AI to generate knowledge base articles from word, powerpoint, pdf files. This has significantly reduced the time and effort required to create and update the knowledge base, allowing the company to keep it up-to-date with minimal effort.
Additionally, the company uses the AI to scrape data from their website. This data is used to improve the AI's responses and search results, ensuring that customers always get the most relevant and accurate information.
Overall, Deskhero's AI capabilities have enabled SwiftRelocation Inc. to provide faster, more accurate customer support, improving customer satisfaction and loyalty.
How does the AI suggest replies to tickets?
The AI analyses previous tickets, knowledge base articles, and uploaded files like policies and manuals to suggest replies. This ensures that the suggested replies are based on accurate and relevant information.
How does the AI enhance search results?
When a search is performed, the AI uses OpenAI Embeddings to find the most relevant content. This ensures that the search results are accurate and relevant.
How does the AI generate knowledge base articles?
The AI can generate knowledge base articles from word, powerpoint, pdf files. This reduces the time and effort required to create and update the knowledge base.
* This article provides an example of how a fictive company in the Removal Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
