FatPro receives numerous customer queries daily regarding their products and services. They use Deskhero's AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the response time and increases customer satisfaction.
FatPro also uses Deskhero's AI to enhance their search results. When a customer or an employee searches for information, the AI uses the embeddings to find the most relevant content. This has improved the accuracy of search results and made information retrieval faster and more efficient.
FatPro has a vast knowledge base that is continuously updated. With Deskhero, they can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This has streamlined the process of updating the knowledge base and ensured that it is always up-to-date.
The custom fields feature of Deskhero allows FatPro to tailor their ticketing system to their specific needs. They can create custom fields for specific types of queries, making ticket management more organized and efficient.
Finally, FatPro uses Deskhero's REST API to integrate the platform with their existing systems. This has enabled them to leverage the benefits of Deskhero's advanced AI capabilities without disrupting their existing workflows.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies to tickets based on previous tickets, knowledge base articles, and other relevant data. This reduces the time it takes to draft a response, thereby improving response time.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This improves the accuracy and relevance of search results.
How does Deskhero help in updating the knowledge base?
Deskhero can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website. This makes the process of updating the knowledge base faster and more efficient.
* This article provides an example of how a fictive company in the Rendering and refining of animal fats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
