AnimalFat Inc. deals with a high volume of customer queries and complaints daily. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to suggest replies to new tickets. This not only reduces the workload of the customer support team but also ensures that customers receive quick and accurate responses.
The company also uses Deskhero's AI to improve the efficiency of their search function. The AI uses the embeddings to find the most relevant content when a search is performed. This has made information retrieval quicker and more accurate, enhancing the overall user experience.
With Deskhero, AnimalFat Inc. can easily update their knowledge base. The platform can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This ensures that the knowledge base is always up-to-date and comprehensive.
AnimalFat Inc. uses the custom fields feature of Deskhero to customize their ticketing system. This allows them to categorize tickets based on their specific needs, making ticket management more efficient.
Lastly, AnimalFat Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the benefits of Deskhero's AI capabilities without having to overhaul their existing workflows.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings to suggest replies to new tickets based on previous tickets, knowledge base articles, and other relevant data. This helps in quickly and accurately responding to customer queries.
How does Deskhero improve the search function?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content when a search is performed. This improves the accuracy and relevance of search results, making information retrieval quicker and more accurate.
How does Deskhero help in updating the knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website. This ensures that the knowledge base is always up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Rendering and refining of animal fats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
