FatRefine Ltd. receives a large number of customer queries and complaints every day. To handle these effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to suggest replies to new tickets. This not only lightens the load on the customer support team but also ensures that customers receive prompt and accurate responses.
The company also uses Deskhero's AI to improve the efficiency of their search function. The AI uses the embeddings to find the most relevant content when a search is conducted. This has made information retrieval faster and more precise, improving the overall user experience.
With Deskhero, FatRefine Ltd. can easily keep their knowledge base updated. The platform can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This ensures that the knowledge base is always current and comprehensive.
FatRefine Ltd. uses the custom fields feature of Deskhero to personalize their ticketing system. This allows them to categorize tickets based on their specific needs, making ticket management more efficient.
Lastly, FatRefine Ltd. uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the benefits of Deskhero's AI capabilities without having to revamp their existing workflows.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI uses OpenAI Embeddings to suggest replies to new tickets based on previous tickets, knowledge base articles, and other relevant data. This helps in promptly and accurately responding to customer queries.
How does Deskhero improve the search function?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content when a search is conducted. This improves the accuracy and relevance of search results, making information retrieval faster and more precise.
How does Deskhero help in keeping the knowledge base updated?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website. This ensures that the knowledge base is always current and comprehensive.
* This article provides an example of how a fictive company in the Rendering and refining of animal fats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
