FatRender Inc., a leading company in the rendering of animal fats, was facing challenges in managing their growing volume of customer support tickets. The complexity of their services often led to intricate queries that required time-consuming manual research.
They implemented Deskhero, leveraging its advanced AI capabilities to enhance their customer service. The AI feature uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. The AI also enhances search results, making it easier for the customer support team to find relevant information quickly.
Since implementing Deskhero, FatRender Inc. has seen a significant reduction in response times and an increase in customer satisfaction. The AI capabilities have also reduced the workload on their customer support team, allowing them to focus on more complex issues.
The company continues to leverage Deskhero's AI capabilities to improve their customer support services, demonstrating the potential of AI in streamlining business operations.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This information is used to generate suggested replies, reducing the time taken to respond to customer queries.
Can Deskhero's AI handle complex queries?
Yes, Deskhero's AI is designed to handle complex queries. It uses advanced AI algorithms to analyze and understand the context of the query, providing accurate and relevant responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It analyzes the content of previous tickets, knowledge base articles, and other resources to provide more relevant search results.
* This article provides an example of how a fictive company in the Rendering of Animal Fats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
