PrimeFats Ltd., a renowned company in the rendering of animal fats, was struggling with managing their extensive knowledge base. The large amount of information made it difficult for their customer support team to find relevant information quickly.
They implemented Deskhero, utilizing its advanced AI capabilities to manage their knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This information is then used to enhance the knowledge base, making it easier for the customer support team to find relevant information. The AI also generates suggested replies based on the knowledge base, reducing the time taken to respond to customer queries.
Since implementing Deskhero, PrimeFats Ltd. has seen a significant improvement in their knowledge base management. The AI capabilities have also improved the efficiency of their customer support services, leading to higher customer satisfaction.
PrimeFats Ltd. continues to leverage Deskhero's AI capabilities to improve their knowledge base and customer support services, demonstrating the potential of AI in managing business resources.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI uses OpenAI Embeddings to analyze and understand the content of the knowledge base. It uses this information to enhance the knowledge base, making it easier for the customer support team to find relevant information.
Can Deskhero's AI generate suggested replies based on the knowledge base?
Yes, Deskhero's AI can generate suggested replies based on the knowledge base. It analyzes the content of the knowledge base to provide accurate and relevant responses to customer queries.
How does Deskhero's AI improve the efficiency of customer support services?
Deskhero's AI improves the efficiency of customer support services by enhancing the knowledge base and generating suggested replies. This reduces the time taken to respond to customer queries and makes it easier for the customer support team to find relevant information.
* This article provides an example of how a fictive company in the Rendering of Animal Fats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
