OmegaRender Solutions, a prominent company in the rendering of animal fats, was facing difficulties in managing their increasing volume of customer support tickets. The manual process was time-consuming and inefficient.
They implemented Deskhero, leveraging its advanced AI capabilities to streamline their ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This information is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries. The AI also enhances the ticket management process, making it easier for the customer support team to track and manage tickets.
Since implementing Deskhero, OmegaRender Solutions has seen a significant improvement in their ticket management process. The AI capabilities have also reduced response times and increased customer satisfaction.
OmegaRender Solutions continues to leverage Deskhero's AI capabilities to streamline their ticket management process and improve their customer support services, demonstrating the potential of AI in enhancing business operations.
How does Deskhero's AI streamline the ticket management process?
Deskhero's AI uses OpenAI Embeddings to analyze and understand the content of previous tickets. It uses this information to enhance the ticket management process, making it easier for the customer support team to track and manage tickets.
Can Deskhero's AI generate suggested replies based on previous tickets?
Yes, Deskhero's AI can generate suggested replies based on previous tickets. It analyzes the content of previous tickets to provide accurate and relevant responses to customer queries.
How does Deskhero's AI improve response times?
Deskhero's AI improves response times by generating suggested replies based on previous tickets. This reduces the time taken to respond to customer queries, leading to higher customer satisfaction.
* This article provides an example of how a fictive company in the Rendering of Animal Fats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
