WindTech Innovations often receives repetitive inquiries from customers. To address this, the company uses Deskhero to create a comprehensive knowledge base. This includes articles generated from Word, PowerPoint, PDF files, and even data scraped from their website.
The company uses Deskhero's custom email domains feature to ensure that all customer inquiries are directed to the right department. This helps in reducing the response time and improving the overall customer service experience.
Deskhero's advanced AI capabilities are a key part of WindTech Innovations' knowledge base strategy. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate new knowledge base articles or enhance existing ones.
The AI also enhances the search results in the knowledge base. When a customer searches for information, the AI uses the embeddings to find the most relevant articles. This ensures that customers can easily find the information they are looking for.
Overall, Deskhero has helped WindTech Innovations build a comprehensive knowledge base that not only addresses common customer inquiries but also improves their self-service capabilities.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities use OpenAI Embeddings from various resources to find relevant content. This content is then used to generate new knowledge base articles or enhance existing ones. The AI also improves the search results in the knowledge base.
Can Deskhero generate knowledge base articles from different file types?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even data scraped from your website.
Can Deskhero direct customer inquiries to the right department?
Yes, Deskhero's custom email domains feature ensures that all customer inquiries are directed to the right department. This helps in reducing the response time and improving the overall customer service experience.
* This article provides an example of how a fictive company in the Renewable Energy Generation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
