SunPower Solutions receives a high volume of customer inquiries daily, ranging from technical issues to general inquiries about solar energy. With Deskhero, the company can efficiently manage these tickets using the platform's structured data lists and kanban board features. This allows them to prioritize urgent issues and ensure that no ticket is left unresolved.
The company also uses Deskhero's custom fields and user groups features to categorize their customers and inquiries. This helps them provide more personalized responses and improve their overall customer service experience.
Deskhero's advanced AI capabilities play a crucial role in SunPower Solutions' customer support strategy. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
This AI-powered feature not only speeds up the response time but also ensures the accuracy of the information provided. It also reduces the workload of the customer support team, allowing them to focus on more complex issues that require human intervention.
Overall, Deskhero has enabled SunPower Solutions to streamline their customer support process, improve their response time, and enhance their customer service experience.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets and other resources to generate suggested replies. This speeds up the response time as the customer support team doesn't have to manually search for the information.
Can Deskhero handle a high volume of customer inquiries?
Yes, Deskhero is designed to efficiently manage a high volume of customer inquiries. It uses structured data lists and a kanban board to prioritize and track the progress of each ticket.
Can Deskhero provide personalized responses to customer inquiries?
Yes, Deskhero's custom fields and user groups features allow companies to categorize their customers and inquiries. This helps in providing more personalized responses.
* This article provides an example of how a fictive company in the Renewable Energy Generation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
