SolarTech Innovations receives numerous customer inquiries daily regarding installation, maintenance, and troubleshooting of their solar panels. The company uses Deskhero's advanced AI capabilities to manage these tickets effectively and provide timely responses. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer inquiries. This has not only improved customer satisfaction but also allowed the customer support team to focus on more complex issues that require human intervention.
Furthermore, SolarTech uses Deskhero's AI capabilities to enhance search results. When customers or support agents search for information, the AI uses the embeddings to provide the most relevant results, making it easier to find the needed information quickly.
Deskhero's AI capabilities have also been instrumental in maintaining and updating SolarTech's knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has significantly reduced the time and resources required to keep the knowledge base up-to-date.
Overall, Deskhero's advanced AI capabilities have enabled SolarTech Innovations to provide efficient, timely, and effective customer support, leading to improved customer satisfaction and operational efficiency.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content and generate suggested replies. This helps in providing quick and accurate responses to customer inquiries.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses the embeddings to provide the most relevant results, making it easier to find the required information quickly.
How does Deskhero's AI assist in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and even scrape data from the company's website. This helps in keeping the knowledge base updated with minimal effort.
* This article provides an example of how a fictive company in the Renewable Energy Sources Development and Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
