WindForce Solutions deals with a wide range of customer queries, from technical issues with wind turbines to inquiries about energy production data. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
When a customer raises a ticket, the AI analyses the issue and suggests possible responses based on the embeddings. This not only speeds up the response time but also ensures consistency in the quality of support provided.
Additionally, WindForce uses Deskhero's AI to enhance their knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for the company to keep their knowledge base updated with the latest information.
Deskhero's AI also improves the search functionality. When customers or support agents search for information, the AI provides the most relevant results based on the embeddings. This has made it easier to find the needed information quickly and efficiently.
By leveraging Deskhero's advanced AI capabilities, WindForce Solutions has been able to provide efficient and effective helpdesk services, leading to improved customer satisfaction and operational efficiency.
How does Deskhero's AI assist in managing customer tickets?
Deskhero's AI uses OpenAI Embeddings from various resources to find relevant content and suggest possible responses. This helps in providing quick and accurate responses to customer tickets.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and scrape data from the company's website. This helps in keeping the knowledge base updated with minimal effort.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses the embeddings to provide the most relevant results, making it easier to find the required information quickly.
* This article provides an example of how a fictive company in the Renewable Energy Sources Development and Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
