Rebuild Masters handles a large volume of customer inquiries daily regarding their reconstruction services, project timelines, and cost estimates. With Deskhero's ticket management system, these inquiries are effectively sorted and responded to. The AI capabilities of Deskhero utilize OpenAI Embeddings from previous tickets and knowledge base articles to suggest the most appropriate responses, thereby improving the speed and quality of customer service.
The custom fields feature of Deskhero enables Rebuild Masters to gather specific details about each customer's project, such as the type of building, extent of damage, and budget. This data is used by the AI to generate more accurate and personalized responses.
Deskhero's website scraping feature is used to keep the knowledge base updated with the latest reconstruction methods and materials. The AI uses this information to enhance search results and provide customers with the most recent and relevant information.
Rebuild Masters also integrates Deskhero with their existing project management and CRM systems using the REST API. This integration allows the AI to access additional data when generating responses, further improving the accuracy and relevance of its suggestions.
Overall, Deskhero's advanced AI capabilities have enabled Rebuild Masters to deliver faster, more accurate customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve the speed and quality of customer service?
Deskhero's AI uses data from previous tickets and knowledge base articles to suggest the most appropriate responses to new inquiries, thereby improving the speed and quality of customer service.
How does Deskhero's custom fields feature benefit the customers?
The custom fields feature allows Rebuild Masters to gather specific details about each customer's project. This data is used by the AI to generate more accurate and personalized responses.
How does Deskhero's website scraping feature keep the knowledge base updated?
Deskhero's website scraping feature is used to gather the latest information about reconstruction methods and materials from various sources. This information is added to the knowledge base, which the AI uses to enhance search results and provide customers with the most recent and relevant information.
* This article provides an example of how a fictive company in the Renovation and reconstruction of existing buildings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
